Shipping Policy

ELIMENO SOLUTIONS (OPC) PRIVATE LIMITED
Brand Name: ELIMENO

At ELIMENO, we are committed to delivering your favorite Indian sarees and fashion products safely and on time. Please read our Shipping Policy carefully before placing an order. The policy below follows common e-commerce shipping practices in India.

1. Shipping Coverage

We currently deliver across most serviceable PIN codes in India through trusted courier partners.

If your delivery location is not serviceable, we will notify you and initiate a full refund for any prepaid order.

2. Order Processing Time

• Orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During festive seasons, sales events, or high order volumes, processing may take additional time.

3. Delivery Time

Estimated delivery timelines after dispatch:

LocationEstimated Delivery TimeMetro Cities3–5 Business DaysTier 2 & Tier 3 Cities4–7 Business DaysRemote/Rural Areas5–10 Business Days

Delivery timelines are estimates only and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• Orders below ₹999 may attract a shipping charge, which will be displayed during checkout.

• Cash on Delivery (COD), if available, may include additional handling charges.

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product.

5. Order Tracking

Once your order is shipped, you will receive:

• Shipping confirmation via Email, SMS, or WhatsApp.

• Tracking number and courier details.

• Real-time shipment updates where available.

Customers can track their orders through the courier partner's tracking portal.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery fails due to:

• Incorrect address,

• Incorrect contact number,

• Customer unavailability,

the order may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

7. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

1. Do not accept the package if possible.

2. Take clear photographs of the package.

3. Contact our customer support within 48 hours of delivery.

Claims submitted after the specified period may not be eligible for review.

8. Delays Beyond Our Control

ELIMENO SOLUTIONS (OPC) PRIVATE LIMITED shall not be held responsible for delivery delays caused by:

• Natural disasters,

• Floods, storms, or extreme weather,

• Government restrictions,

• Transport strikes,

• Pandemic-related disruptions,

• Courier service interruptions.

We will make reasonable efforts to keep customers informed regarding significant delays.

9. International Shipping

Currently, ELIMENO ships only within India unless otherwise stated on the website. International shipping options may be introduced in the future.

10. Contact Us

For shipping-related questions or assistance, please contact:

ELIMENO SOLUTIONS (OPC) PRIVATE LIMITED
Brand: ELIMENO
Email: support@elimeno.com
Phone/WhatsApp: +91- 7674943136
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

Note: By placing an order on ELIMENO, you agree to this Shipping Policy and any updates made from time to time.