Returns & Refunds policy

Elimeno Solutions (OPC) Private Limited

At Elimeno Solutions (OPC) Private Limited, we are committed to providing high-quality Indian sarees and a seamless shopping experience. This Refund Policy outlines the terms and conditions for returns, refunds, and cancellations for purchases made through our platform.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is unused, unworn, unwashed, and in its original condition

• All tags, packaging, and accessories are intact

• The return request is raised within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Sarees that have been worn, washed, or altered (e.g., fall/pico done)

• Customized or made-to-order sarees

• Products purchased during clearance sales or special discounts

• Items damaged due to improper handling by the customer

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery

• Provide unboxing video and clear images as proof

• After verification, we will offer:

  • Replacement, or

  • Full refund (if replacement is not available)

4. Return Process

• To initiate a return, contact our support team with your order details

• Once approved, we will arrange a reverse pickup or provide return instructions

• The product must be handed over in its original packaging

5. Refund Policy

• Refunds will be processed only after the returned product is received and inspected

• Approved refunds will be credited within 7–10 business days

• Refunds will be made to the original payment method

6. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error (wrong/damaged product)

• In some cases, return shipping fees may be deducted from the refund amount

7. Order Cancellation

• Orders can be cancelled before dispatch for a full refund

• Once the order is shipped, cancellation is not allowed; only return policy applies

8. Exchange Policy

• Exchanges are subject to product availability

• If the requested product is unavailable, a refund will be processed as per policy

9. Refund Exceptions

Refunds may not be processed in the following cases:

• Return request raised after the specified period

• Product returned in used or damaged condition

• Missing original packaging or tags

10. Changes to Policy

Elimeno Solutions (OPC) Private Limited reserves the right to modify this Refund Policy at any time. Updates will be posted on our website.

11. Contact Us

For return or refund requests, please contact:

• Email: support@elimeno.com

• Phone: +91 7674943072